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Terms & Conditions

Prices

Catalogue and on-line prices do not include the cost of transportation or any applicable taxes. These charges will be added to your invoice separately. Prices are FOB Newmarket, Ontario, Canada. Prices are subject to change without notice. In the rare event of a typographical error, we reserve the right to charge at the correct price.

Shipping Destinations

We can only ship orders within Canada. For international orders (outside Canada) please contact Nasco International at 1-920-563-2446.

Shipping Charges

Actual shipping costs will be applied to orders. Minimum $15 shipping and handling fee will be charged.

Orders with shipping location in NT, YT, NU and air drop zones may be subject to additional shipping surcharges.

Some chemicals are subject to additional shipping costs due to a carrier's hazardous materials surcharge. Oversized products (extreme weight or bulk) are also subject to additional shipping charges.

Provincial Sales Tax

All applicable provincial taxes will be added to your order at the time of invoicing.

Goods & Service tax

GST (or HST) will be added to orders where applicable. For your reference, our GST number is R104958731.

Terms of Payment

For established accounts, terms are net 30 days from date of invoice. Interest is charged at the rate of 1.5% per month (18% per annum) on overdue accounts. Visa or MasterCard are accepted.

Shipments: FOB Newmarket, Ontario, Canada

All orders will be shipped in the most economical manner (for parcels this is generally UPS Ground) unless otherwise specified by you the customer. Shipments will be FOB Newmarket, Ontario, and shipping & handling charges will be added to your invoice. A minimum $15.00 shipping charge will be applied to all orders, so we would encourage you to make sure your orders total more than $50 before shipping charges. When Spectrum ships to your institution, arrangements normally include delivery to your building’s front door or loading dock. If the shipping company’s assistance is going to be required to carry the parcels further into your building, Spectrum must be informed in advance and the additional handing charges of the freight forwarder will apply.

Shipping Truck Logo This logo on items in the catalogue, indicates that additional shipping charges apply.

Back-Orders

Items not in stock at the time of processing your order will be shipped when available and invoiced separately. Please note that backorders under $25.00 may be cancelled.

Ways to Order

You can easily order by phone, fax, email, mail or on-line.

Phone:

1-800-668-0600

Fax:

1-800-668-0602

E-mail:

customerservice@spectrumed.com

Mail:

Spectrum Nasco: 150 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada

On-Line at:

spectrum-nasco.ca

For fax or mail orders, please click here to download a PDF of our order form.

Web Return Policy

Our goal is to ensure that you are completely satisfied with your purchase. Please inspect your order immediately upon receipt and contact Spectrum Nasco's customer service department if:
1. There is noticeable damage to the product.

2. The product shipped to you has been sent in error.

Returns are accepted within 30 days of purchase, provided the returned product is unused and in original saleable condition.

If you have received the shipment and a product is damaged, we recommend that you inspect the package before you sign for it and if there is obvious damage from shipping, we recommend you refuse the shipment.

If product was ordered by the customer in error:
1. The customer is responsible for shipping charges on the return.

2. A 15% restocking fee will be charged if applicable.

All returns must be authorized by our customer service department (1-800-660-0600), which will provide a Return Authorization Number. Please (1) include our invoice number (2) indicate our Return Authorization Number on the outside of the package being returned, and (3) indicate reason(s) for returning the goods.

The same credit card used to make the purchase will be credited with the refund. The credit will be made within 7-10 business days of us receiving and verifying the returned merchandise.

Unless the product is defective, no refunds or exchanges on pens, markers, cut goods, videos/DVDs, computer software (if opened), airbrushes, compressors, presentation cases, portfolios, projectors and certain other items and special order items.

Shipping charges are non-refundable. We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective or damaged.

Manufacturer's Warranty

Spectrum Nasco will honour all manufacturers warranties on products purchased from Spectrum (proof of purchase will be required).