Purchase Order Terms & Conditions

Prices

For your convenience, all catalogue prices are quoted in Canadian dollars and do not include the cost of transportation or any applicable taxes. These charges will be added to your invoice separately. Prices are FOB Ajax, Ontario.

Price Change Policy

As our suppliers, at times, make significant price increases during the life of our catalogue, we must reserve the right to change prices without notice. The potential increase in import tariffs imposed by the US Government against products originated from China is another situation when cost increases are out of our control. Whenever possible, SPECTRUM Canada will absorb small increases from suppliers and sources from within Canada; however, if there is a significant cost increase, we will notify you before filling your order. In the rare event of a typographical error, we reserve the right to charge at the correct price.

PST, GST, HST

All applicable provincial taxes will be added to your order at the time of invoicing. GST (or HST) will be added to orders where applicable. For your reference, our GST number is R104958731.

Shipping Destinations

We can only ship orders within Canada. For international orders (outside Canada), please contact Nasco International at 1-920-563-2446.

Shipping Charges

Orders with shipping locations in NT, YT, NU and air drop zones may be subject to additional shipping surcharges.

Some chemicals are subject to additional shipping costs due to a carrier's hazardous materials surcharge. Oversized products (extreme weight or bulk) are also subject to additional shipping charges.

Larger (greater volume) orders will generally ship via LTL carrier

Actual shipping charges will be added to your order.

Terms of Payment

For established accounts, terms are net 30 days from date of invoice. Interest is charged at the rate of 1.5% per month (18% per annum) on overdue accounts. Visa, MasterCard and American Express are accepted.

Shipments: FOB Ajax, Ontario, Canada

All orders will be shipped in the most economical manner unless otherwise specified by you, the customer. Shipments will be FOB Ajax, Ontario, and shipping & handling charges will be added to your invoice. A minimum $15.00 shipping charge will be applied to all orders, so we would encourage you to make sure your orders total more than $50 before shipping charges.

Typically, orders are shipped via UPS Standard or Canada Post.

When Spectrum ships to you, arrangements include delivery to the front door or loading dock of your building. If you require the assistance of the shipping company to carry the parcels further into your building Spectrum must be made aware of this at the time the order is placed. Additional handling charges will apply.

Truck Icon This logo on items in the catalogue indicates that additional shipping charges apply.

Back-Orders

Items not in stock at the time of processing your order will be shipped when available and invoiced separately. We only bill and charge freight on what we ship. Please note that backorders under $25.00 may be cancelled.

Guarantee & Return Policies

If within 30 days of receipt of your order, for any reason you are not completely satisfied with any one of our products, simply call our Customer Service Department and we will do everything we can to make you happy with your purchase. In the event that a returned order has any packaging, manuals, accessories, or other items missing, the return may be refused, or we may deduct the value of any of the missing item(s) from your return. Due to copyright laws, CDs, Software, DVDs and videos in opened packaging may only be exchanged for the same item if the original purchase is defective.

All returns must be authorized by our Customer Service Department (1-800-668- 0600), which will provide you with a Return Authorization Number. Please include: (1) include our invoice number, (2) indicate our Return Authorization Number on the outside of the package being returned, and (3) indicate the reason(s) for returning the goods. For damaged shipments or errors on our part, no re-stocking charge will apply. On all other returns, a 15% re-stocking charge will apply. Items with the part number starting in "Z", are considered special order items and a 15% re-stocking charge will apply on returns unless the item is defective in which case the re-stocking charge will be waived.

Manufacturer's Warranty

SPECTRUM Canada will honour all manufacturer’s warranties on products purchased from SPECTRUM Canada (proof of purchase will be required).

Damaged Goods/Shortages

While our liability ceases after goods are received in good condition by the carrier, we will replace items received damaged. If the contents of your delivered boxes are damaged, you must notify the carrier to make a claim for damages. It is important to note any visible damage to your shipment on the delivery carrier’s receipt before the driver leaves. If the damage is hidden, please call the carrier immediately to report the damage. Delays of 2 or 3 days in reporting can result in the carrier refusing to pay claims for damaged items.

Ways to Order

You can easily order by phone, fax, email, mail or on-line.

Fax:

1-800-668-0602

Mail:

Spectrum Nasco: 25 Millard Avenue West, Suite 1E, Newmarket, Ontario L3Y 7R6, Canada

For fax or mail orders, please click here to download a PDF of our order form.

Copyright © 1968 to Present.  SPECTRUM Nasco Educational Supplies Limited.  All rights reserved.