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Terms & Conditions

Prices

For your convenience, all catalogue prices are quoted in Canadian dollars and do not include the cost of transportation or any applicable taxes. These charges will be added to your invoice separately. Prices are FOB Newmarket, Ontario.

Price Change Policy

Because our suppliers sometimes make significant price increases during the life of our catalogue, we must reserve the right to change prices without notice. Wherever possible, SPECTRUM/NASCO Canada will absorb small increases from suppliers but if there is a large cost increase, we will notify you before filling your order. In the rare event of a typographical error, we reserve the right to charge at the correct price.

PST, GST, HST

All applicable provincial taxes will be added to your order at the time of invoicing. GST (or HST) will be added to orders where applicable. For your reference, our GST number is R104958731.

Shipping Destinations

We can only ship orders within Canada. For international orders (outside Canada) please contact Nasco International at 1-920-563-2446.

Shipping Charges

Orders with shipping location in NT, YT, NU and air drop zones may be subject to additional shipping surcharges.

Some chemicals are subject to additional shipping costs due to a carrier's hazardous materials surcharge. Oversized products (extreme weight or bulk) are also subject to additional shipping charges.

Terms of Payment

For established accounts, terms are net 30 days from date of invoice. Interest is charged at the rate of 1.5% per month (18% per annum) on overdue accounts. Visa or MasterCard are accepted.

Shipments:  FOB Newmarket, Ontario, Canada

All orders will be shipped in the most economical manner (for parcels this is generally UPS Ground) unless otherwise specified by you the customer. Shipments will be FOB Newmarket, Ontario, and shipping & handling charges will be added to your invoice. A minimum $15.00 shipping charge will be applied to all orders, so we would encourage you to make sure your orders total more than $50 before shipping charges.

When Spectrum ships to your institution, arrangements normally include delivery to your building’s front door or loading dock. If the shipping company’s assistance is going to be required to carry the parcels further into your building, Spectrum must be informed in advance and the additional handing charges of the freight forwarder will apply.

Shipping Truck Logo This logo on items in the catalogue, indicates that additional shipping charges apply.

Back-Orders

Items not in stock at the time of processing your order will be shipped when available and invoiced separately. Please note that backorders under $25.00 may be cancelled.

Guarantee & Return Policies

If within 30 days of receipt of your order, for any reason you are not completely satisfied with any one of our products, simply call our Customer Service Department and we will do everything we can to make you happy with your purchase. In the event that a returned order has any packaging, manuals, accessories, or other items missing, the return may be refused, or we may deduct the value of any of the missing items. Due to copyright laws, CDs, Software, DVDs and videos in opened packaged may only be exchanged for the same item if original purchase is defective.

All returns must be authorized by our Customer Service Department (1-800-668- 0600), which will provide you with a Return Authorization Number. Please (1) include our invoice number, (2) indicate our Return Authorization Number on the outside of the package being returned, and (3) indicate the reason(s) for returning the goods. For damaged shipments or errors on our part, no restocking charge will apply. On all other returns, a 15% restocking charge will apply. Items with the part number starting in "Z", are considered special order items and a 15% re-stocking charge will apply on returns, unless the item is defective in which case the re-stocking charge will be waived.

Manufacturer's Warranty

SPECTRUM/NASCO Canada will honour all manufacturer’s warranties on products purchased from SPECTRUM/NASCO Canada (proof of purchase will be required).

Damaged Goods/Shortages

While our liability ceases after goods are received in good condition by the carrier, we will replace damaged items. If the contents of your delivered boxes are damaged, you must notify the carrier to make a claim for damages. It is important to note any visible damage to your shipment on the delivery carrier’s receipt before the driver leaves. If the damage is hidden, please call the carrier immediately to report this. Delays of 2 or 3 days can result in the carrier refusing to pay claims for hidden damage.

Ways to Order

You can easily order by phone, fax, email, mail or on-line.

Phone:

1-800-668-0600

Fax:

1-800-668-0602

E-mail:

customerservice@spectrumed.com

Mail:

Spectrum Nasco: 150 Pony Drive, Newmarket, Ontario L3Y 7B6, Canada

For fax or mail orders, please click here to download a PDF of our order form.


Date modified:   Wednesday, January 3rd, 2018